Can’t log in into cPanel after 11.32.2 b15 update

April 6th, 2012 by vicky

Maybe you also had experienced the situation where you could not log in into cPanel after the recent upgrade to 11.32.15 version. I had the same problem but fixed it with help of cPanel support staff. Here is what the error is and how to solve it..

The error display in browser is:

 

(ERR_SSL_PROTOCOL_ERROR)

And sometimes backed up by this extensive error output

Internal Server Error

exit level [die] [pid=8572] (setuids failed: Could not resolve UID () or GID ())
at /usr/local/cpanel/Cpanel/Logger.pm line 433
Cpanel::Logger::logger(‘Cpanel::Logger=HASH(0xdc17e0)’, ‘HASH(0xdcf640)’) called at /usr/local/cpanel/Cpanel/Logger.pm line 306
Cpanel::Logger::die(‘Cpanel::Logger=HASH(0xdc17e0)’, ‘setuids failed: Could not resolve UID () or GID ()’) called at /usr/local/cpanel/Cpanel/AccessIds/SetUids.pm line 49
Cpanel::AccessIds::SetUids::setuids(‘cpanellogin’) called at cpsrvd-ssl line 4238
main::__ANON__() called at /usr/local/cpanel/Cpanel/SafeRun/InOut.pm line 28
Cpanel::SafeRun::InOut::inout(‘GLOB(0xd5f130)’, ‘GLOB(0x2011d930)’, ‘CODE(0xd54030)’, ‘/usr/local/cpanel/base/show_template.stor’, ‘docroot’, ‘/usr/local/cpanel/base’, ‘default_login_theme’, ‘cpanel’, …) called at cpsrvd-ssl line 4244
main::process_login_template(‘cpanel’, ‘login’, 1, ‘goto_uri’, ‘/’, ‘dest_uri’, ‘/’, ‘user’, …) called at cpsrvd-ssl line 2634
main::badpass() called at cpsrvd-ssl line 4716
main::handle_auth() called at cpsrvd-ssl line 993
main::handle_one_connection() called at cpsrvd-ssl line 863

Regular forced upcp did not help,Ii had to run the sequence of commands as follow because problem was with perl packages as wells:

/etc/init.d/cpanel restart
/scripts/checkperlmodules –full –force
/etc/init.d/cpanel restart
mv /var/cpanel/sql/eximstats.sql /var/cpanel/sql/eximstats.sql.tmp_working_copy3
/scripts/restartsrv_tailwatchd
mysql eximstats < /var/cpanel/sql/eximstats.sql.tmp_working_copy3
/scripts/upcp –force

And now you should be able to log in without any problems.

 

Posted in Cpanel/WHM | 4 Comments »

4 Responses

  1. Yannick Says:

    Thanks for posting. Where do I find that log output?

  2. vicky Says:

    Web browser displays it. However, in my case FF did not do so, IE did and I was able to troubleshoot further.

  3. Gerisone Says:

    Hello. Please write it step by step. thank you

  4. vicky Says:

    Gerisone> it is in detail written in my article. No more steps were necessary to take except running those commands listed. It does not work for you?

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