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Can’t log in into cPanel after 11.32.2 b15 update

6 April 2012

Maybe you also had experienced the situation where you could not log in into cPanel after the recent upgrade to 11.32.15 version. I had the same problem but fixed it with help of cPanel support staff. Here is what the error is and how to solve it..

The error display in browser is:



And sometimes backed up by this extensive error output

Internal Server Error

exit level [die] [pid=8572] (setuids failed: Could not resolve UID () or GID ())
at /usr/local/cpanel/Cpanel/Logger.pm line 433
Cpanel::Logger::logger(‘Cpanel::Logger=HASH(0xdc17e0)’, ‘HASH(0xdcf640)’) called at /usr/local/cpanel/Cpanel/Logger.pm line 306
Cpanel::Logger::die(‘Cpanel::Logger=HASH(0xdc17e0)’, ‘setuids failed: Could not resolve UID () or GID ()’) called at /usr/local/cpanel/Cpanel/AccessIds/SetUids.pm line 49
Cpanel::AccessIds::SetUids::setuids(‘cpanellogin’) called at cpsrvd-ssl line 4238
main::__ANON__() called at /usr/local/cpanel/Cpanel/SafeRun/InOut.pm line 28
Cpanel::SafeRun::InOut::inout(‘GLOB(0xd5f130)’, ‘GLOB(0x2011d930)’, ‘CODE(0xd54030)’, ‘/usr/local/cpanel/base/show_template.stor’, ‘docroot’, ‘/usr/local/cpanel/base’, ‘default_login_theme’, ‘cpanel’, …) called at cpsrvd-ssl line 4244
main::process_login_template(‘cpanel’, ‘login’, 1, ‘goto_uri’, ‘/’, ‘dest_uri’, ‘/’, ‘user’, …) called at cpsrvd-ssl line 2634
main::badpass() called at cpsrvd-ssl line 4716
main::handle_auth() called at cpsrvd-ssl line 993
main::handle_one_connection() called at cpsrvd-ssl line 863

Regular forced upcp did not help,Ii had to run the sequence of commands as follow because problem was with perl packages as wells:

/etc/init.d/cpanel restart
/scripts/checkperlmodules –full –force
/etc/init.d/cpanel restart
mv /var/cpanel/sql/eximstats.sql /var/cpanel/sql/eximstats.sql.tmp_working_copy3
mysql eximstats < /var/cpanel/sql/eximstats.sql.tmp_working_copy3
/scripts/upcp –force

And now you should be able to log in without any problems.


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    4 Responses to “Can’t log in into cPanel after 11.32.2 b15 update”

  1. Yannick Says:

    Thanks for posting. Where do I find that log output?

  2. vicky Says:

    Web browser displays it. However, in my case FF did not do so, IE did and I was able to troubleshoot further.

  3. Gerisone Says:

    Hello. Please write it step by step. thank you

  4. vicky Says:

    Gerisone> it is in detail written in my article. No more steps were necessary to take except running those commands listed. It does not work for you?

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